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Highlights of the 2024 All-of-Government agency satisfaction survey

Part of: Procurement news

This year we achieved a 72% agency satisfaction rating across the 23 collaborative contracts managed by New Zealand Government Procurement. The result is in line with last year’s score and exceeds our 70% target.

Thanks to everyone who took the time to respond to our agency satisfaction survey. We’ve received just under 400 responses and, overall, respondent feedback is positive.

The survey highlights the importance of New Zealand Government Procurement continuously looking for ways to improve, making things simpler for agencies and helping you save money in the current fiscal environment.

The results show that the All-of-Government (AoG) model delivers value for money and savings for agencies and schools. Respondents also indicated that our collaborative contracts provide quality products and services at competitive rates and make it easy for our customers to participate in procurement activities.

We’ve noted that small agencies and schools feel a greater sense of commercial confidence when purchasing through the AoG programme. It makes sourcing suppliers easier while reducing the risk and complexity of going through a primary procurement process by themselves.

Respondents also provided helpful feedback and suggestions for improvements. This includes ways we can improve the quality of service from our teams managing the AoG contracts.

Our customers are looking for more targeted communications and meaningful engagement with New Zealand Government Procurement. Responds feel that our response time to queries can be slow at times and they’d like to see more proactive, timely and clear information.

We make ongoing efforts to improve the way we communicate and improve the accessibility of our content. We’re also looking for better engagement with agencies to better understand their needs and tailor relevant solutions.

We already have initiatives underway to improve the service we provide to our customers to address all of these points.

Read the full 2024 agency satisfaction survey report.

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